Wirabet Privacy Policy

This Privacy Policy applies to personal data processed by Wirabet when a user visits the website, creates an account, verifies an identity, deposits or withdraws funds, places a sports bet, plays a casino game, communicates with support or uses a responsible gambling tool. It should be read together with the Wirabet Terms & Conditions.

By using Wirabet, you acknowledge that personal data may be processed as described in this Policy. Where consent is required, Wirabet will request it through an appropriate notice or account control. Where processing is necessary for account performance, security, fraud prevention or legal compliance, Wirabet may process information without relying solely on consent.

In this Policy, “personal data” means information that identifies, relates to, describes or can reasonably be associated with an individual. “Processing” includes collecting, recording, organising, storing, consulting, using, transferring, restricting and deleting personal data.

“Account data” means information connected to a registered Wirabet profile. “Transaction data” includes deposits, withdrawals, bonuses and wagering records. “Technical data” includes device, browser, network and security information generated when a user accesses Wirabet.

Wirabet may collect information directly from a player, automatically from a device or from payment and verification partners involved in providing the requested service. The categories collected depend on how the player uses Wirabet.

Wirabet does not ask players to provide more information than is reasonably necessary. However, failure to provide mandatory identity, payment or security information may prevent Wirabet from opening an account, processing a withdrawal or resolving a disputed transaction.

Information is collected when a player enters details during registration, submits verification documents, uses support, selects account preferences or completes a transaction. Wirabet also records activity when users follow live football markets, place EPL or Liga Super Malaysia wagers, play slots or participate in live casino sessions.

Technical information may be generated automatically through server logs, essential cookies and security technologies. Wirabet may also receive transaction confirmations from approved payment channels, such as DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank and Hong Leong.

Wirabet processes personal data for legitimate operational and compliance purposes, including to:

• Create, authenticate and maintain a Wirabet account.
• Confirm that players meet the minimum age requirement of 21 years.
• Process MYR deposits, withdrawals, refunds and account adjustments.
• Provide sports betting, live casino, slots, poker and other selected services.
• Detect duplicate accounts, payment abuse, collusion, fraud and unauthorised access.
• Apply self-exclusion, deposit limits, cooling-off periods and other player protection settings.
• Resolve support enquiries, transaction concerns and betting disputes.
• Maintain platform performance and improve Wirabet services using aggregated analysis.
• Send service notices or promotional communications where permitted and subject to available preferences.

Wirabet does not use personal data for purposes that are materially incompatible with those explained at collection unless a lawful basis applies and an appropriate notice is provided.

Wirabet records the information needed to match payments to an account, confirm ownership of a payment method and investigate unusual transactions. Depending on the selected channel, this may include an account holder name, bank name, masked account details, wallet identifier, transaction amount, currency, reference number and status.

Payment providers may process information under their own operational and legal responsibilities. Wirabet does not need to store a user's online banking password, e-wallet PIN or one-time authentication code. Players should never send those credentials to Wirabet support.

Wirabet may use essential cookies and similar storage technologies to maintain secure login sessions, remember language or display preferences, support mobile navigation and protect the website against abuse. Technical records help Wirabet distinguish normal use from suspicious login attempts or automated activity.

Browser controls may allow users to delete or block cookies. Disabling essential cookies can prevent Wirabet account authentication, payment routing or game sessions from working correctly. Where optional analytics or marketing technologies are used, Wirabet will apply available consent and preference controls as required.

Wirabet does not sell personal data. Information may be disclosed only where reasonably necessary to operate the service, protect users, process a transaction or comply with an applicable obligation.

Recipients may include:

• Payment processors and banking channels handling deposits or withdrawals.
• Identity, age and account verification service providers.
• Hosting, cybersecurity, fraud prevention and technical support providers.
• Professional advisers assisting with legal, audit or dispute matters.
• Competent authorities where disclosure is lawfully required.

Wirabet expects service providers to use information only for authorised purposes and to maintain appropriate confidentiality and security safeguards. Wirabet may also disclose aggregated or de-identified information that does not reasonably identify an individual.

Wirabet maintains administrative, technical and organisational safeguards proportionate to the nature of the information and the associated risk. Measures may include encrypted connections, controlled staff access, authentication controls, system monitoring, record separation, secure backups and incident response procedures.

No internet service can guarantee absolute security. Players also have an important role: use a unique password, keep authentication codes private, log out on shared devices and contact Wirabet promptly if account activity appears unfamiliar. Wirabet may temporarily restrict an account while a security concern is investigated.

Wirabet retains personal data only for as long as reasonably necessary to provide services, protect account integrity, resolve disputes and satisfy applicable record-keeping requirements. Retention periods vary according to the information type, transaction history, account status and relevant legal considerations.

Closing a Wirabet account does not always result in immediate deletion. Certain identity, transaction, security, self-exclusion and complaint records may need to be retained after closure. When information is no longer required, Wirabet will delete, anonymise or securely isolate it according to established procedures.

Subject to identity verification and applicable limitations, a Wirabet user may request information about personal data connected with their account. Requests should be clear enough for the Wirabet privacy team to identify the account and understand the action sought.

A request may be refused or limited where identity cannot be verified, another person's rights would be affected, records must be retained, or the request is otherwise restricted by applicable requirements. Wirabet will explain the reason where appropriate.

Wirabet may use account and gaming information to identify patterns associated with excessive play, apply requested limits and administer self-exclusion. This may include deposit frequency, net losses, session length, repeated limit changes and communications with the player welfare team.

Responsible gambling records are handled with additional care because they may reveal personal circumstances. Wirabet uses these records to support player protection, enforce account restrictions and prevent excluded users from reopening accounts. More information about deposit limits, time-outs and self-exclusion is available on the Responsible Gambling page.

Wirabet is intended only for users aged 21 and above. Wirabet does not knowingly permit minors to register, deposit or gamble. Identity and age documents may be requested at registration, before withdrawal or whenever account eligibility requires confirmation.

If Wirabet discovers that personal data was submitted by a person under 21, the account may be restricted or closed, and the information will be handled according to applicable verification, financial and record-retention requirements. A parent or guardian who believes a minor has provided information should contact Wirabet support promptly.

Some technology, security, game or support providers used by Wirabet may process information outside Malaysia. Where international processing occurs, Wirabet takes reasonable steps to assess the recipient, limit the transferred information and apply contractual or operational safeguards appropriate to the circumstances.

The level of legal protection may differ between jurisdictions. Wirabet remains committed to using personal data only for the purposes described in this Privacy Policy and to maintaining suitable controls over authorised service providers.

Wirabet may update this Privacy Policy when services, technologies, legal requirements or data practices change. The current effective date will appear at the top of this page. If a change materially affects how Wirabet uses personal data, an additional account or website notice may be provided where appropriate.

Questions, access requests, correction requests and privacy complaints may be submitted to the Wirabet support team. The website email is [email protected]. Please include your username or account reference, a concise description of the request and enough information for Wirabet to verify your identity. Do not include passwords, e-wallet PINs or online banking credentials.

For general account questions, players may also review the FAQ. Contractual rules governing account use are available in the Terms & Conditions.